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CALL (888) 965-3769
When submitting a support request, please be prepared to provide:
- A detailed description of the problem, its impact, and its priority level
- Information regarding the activity that was being performed when the problem occurred
- The product serial number and software version
- Configuration and/or network topology information
Software and Documentation
Customers with a valid support contract for Thunder and AX Series can access the A10 Networks Support Portal to download the latest software releases, receive product updates, and review technical support documentation. This portal features FAQs, product advisories, knowledge base articles, and application notes. For optimal performance, ensure A10 Networks products are running the latest software releases.