Product Support Overview

A10 Networks provides technical support on products and offers a variety of support services designed to ensure that our solutions install quickly, configure easily, and operate reliably in your network. TAC's follow-the-sun support model ensures we can address your issues any time of day.

Access the Support Portal

End of Sales Hardware and End of Life Software  Learn More

Under DDoS Attack?

24-7 Emergency Response
CALL (888) 965-3769
or 1-408-684-6506

Critical Issue?

USA and Canada:
CALL 1-888-822-7210

Non-critical Issue?

We can help. Open a case at the link below or contact us via e-mail.

Product Security

Our PSIRT team handles vulnerabilities regarding A10 products.

When submitting a support request, please be prepared to provide:

  • A detailed description of the problem, its impact, and its priority level
  • Information regarding the activity that was being performed when the problem occurred
  • The product serial number and software version
  • Configuration and/or network topology information

Customers with a valid support contract for Thunder and AX Series can download the latest software releases, receive product updates, and review technical support documentation. This portal features FAQs, product advisories, knowledge base articles, and application notes. For optimal performance, ensure A10 Networks products are running the latest software releases.

New to the Support Portal? Register Here

Knowledge Base


All customers registered with SFDC have access to the knowledge portal. Once logged in, navigate to the “Knowledge” tab to search for articles.