A10 Networks provides technical support on products and offers a variety of support services designed to ensure that our solutions install quickly, configure easily, and operate reliably in your network. TAC's follow-the-sun support model ensures we can address your issues any time of day.
Customers with a valid support contract for Thunder and AX Series can download the latest software releases, receive product updates, and review technical support documentation. This portal features FAQs, product advisories, knowledge base articles, and application notes. For optimal performance, ensure A10 Networks products are running the latest software releases. For end-of-life product support, visit: ID Series | EX Series
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All customers registered with SFDC have access to the knowledge portal. Once logged in, navigate to the “Knowledge” tab to search for articles.